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Find answers, learn how to use the platform and get the support you need.
Help topics
Choose the category that best fits what you need.
Frequently asked questions
Quick answers to common questions.
How do I create a NEPA CERCA account?
Tap «Register business» or «Sign in» and choose «Create account». Enter your name, email and a password, or continue with Google.
How do I list my business?
Create an account as a business owner and complete the wizard. Our team reviews it and it's usually live within 24 hours. We'll email you.
Can I edit my business information?
Yes. Go to «Dashboard → My business» to change name, category, address, phone, WhatsApp, website, description, logo, cover, services, gallery, brand color and hours.
How much does listing my business cost?
A basic listing is free, and new businesses get a free trial of a premium plan. Compare plans on the «Plans» page.
How do I cancel my subscription?
Go to «Dashboard → Plan & ads» and tap «Manage billing» to cancel, change plan or update your card. Your basic listing stays live.
What if I find an error on the platform?
Write to us using the form on this page with «Technical support». Tell us what you were doing, on which page and on which device.
See all questions (20)
Account & access
How do I create a NEPA CERCA account?
Tap «Register business» or «Sign in» and choose «Create account». Enter your name, email and a password, or continue with Google.
I forgot my password. How do I reset it?
On the sign-in screen tap «Forgot your password?», enter your email and we'll send you a reset link. Check your spam folder too.
How do I change my name, phone or photo?
Go to «My account → My profile» (or «Dashboard → Settings» if you own a business) and save your changes.
How do I delete my account?
In «My account → Settings» you'll find «Delete account». This action is permanent.
List your business
How do I list my business?
Create an account as a business owner and complete the wizard. Our team reviews it and it's usually live within 24 hours. We'll email you.
Can I edit my business information?
Yes. Go to «Dashboard → My business» to change name, category, address, phone, WhatsApp, website, description, logo, cover, services, gallery, brand color and hours.
My business is listed but I didn't create it. What do I do?
Open your business page and tap «Claim this business». We'll verify you're the owner and give you access.
How do I post an event, a job or an offer?
From your Dashboard use «Events», «Jobs» or «Offers», or the Quick tools on the Overview.
How do I get more reviews?
Share your business link with customers and ask for a review. Reviews are moderated before publishing.
Search & filters
How do I find a business or professional?
Use the search on the Home page or Directory. Type what you need and filter by county, city and category.
What does the verified badge mean?
It means we confirmed the business information or the professional's license.
How do I save a business to favorites?
Tap «Save business» or the heart ♡. Find them later in «Favorites».
Can I use the site in English?
Yes. Tap «EN» or «ES» in the top menu to switch languages.
Plans & payments
How much does listing my business cost?
A basic listing is free, and new businesses get a free trial of a premium plan. Compare plans on the «Plans» page.
How do I cancel my subscription?
Go to «Dashboard → Plan & ads» and tap «Manage billing» to cancel, change plan or update your card. Your basic listing stays live.
Which payment methods do you accept?
We accept credit and debit cards through Stripe. We never store your card details.
How do I advertise on the Home page?
We offer banners and featured spots. Write to us using the form on this page and choose «Plans & payments».
Technical support
What if I find an error on the platform?
Write to us using the form on this page with «Technical support». Tell us what you were doing, on which page and on which device.
The page won't load or looks wrong. What can I do?
Reload the page, check your connection and try another updated browser. If it persists, let us know.
I'm not receiving NEPA CERCA emails
Check your spam or promotions folder and add our address to your contacts. If they still don't arrive, contact us.
Didn't find
what you needed?
Our support team is ready to help. We'll reply within 24 hours.